Support

Contact Us

Reach us for support questions, feature requests, and business collaboration. We respond to every inquiry.

Contact Channels

  • General Support: support@util.ink — for help with tools, bugs, and account issues.
  • Business Inquiries: biz@util.ink — for partnerships, sponsorships, and API access.
  • Website: https://util.ink — explore all tools and documentation.
  • GitHub: github.com/utilisglobal — report issues and contribute to open-source components.

Response Policy

  • Most requests are answered within 24 hours on weekdays (Mon–Fri).
  • Critical incidents are prioritized with status updates within 4 hours.
  • Please include your browser version, operating system, and screenshots for faster diagnosis.
  • For feature requests, describe your use case so we can better understand the need.

Bug Reports

  • Include steps to reproduce the issue clearly.
  • Mention the tool name and any file format involved (e.g., PDF size, image resolution).
  • Share the exact error message or unexpected behavior you observed.
  • We typically triage bugs within 48 hours and publish fixes promptly.

Partnership Opportunities

  • We welcome integration partnerships for enterprise document workflows.
  • API volume discounts available for high-throughput conversion needs.
  • Co-marketing opportunities for aligned productivity and developer tool brands.
  • Reach out to biz@util.ink with your proposal and expected scale.

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